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Frequently Asked Questions


Q. Can I send a cleaner to my family of friend?

A. Yes you can all you have to do is add recipient’s home and book.

Q. Can I have more than 1 address under my profile?

A. Yes, you may fill in the details of your added home under your profile.

Q. What if I need to reschedule?

A. You may only do so up to 4 hours before your schedule. Call or text our customer service hotline +63 9166686308/ email inquiry@ninjamade.ph or edit your booking and click cancel.

Q. What if there’s an error in my online booking?

A. You may call or text our customer service hotline +63 9171665444 or email inquiry@ninjamade.ph

Q. What if I want a monthly cleaner?

A. You may subscribe for a monthly cleaning under the booking section. To discontinue, you can change this under your profile.

Q. Can I rate my last cleaner?

A. Yes. After your cleaning session, we will be sending you an email where you can rate your cleaner or just give us any feedback.

Q. Can we book the same cleaner for the next session?

A. Yes, you may request for your preferred Ninja by putting his/her name in the option provided in the booking page or message us through our customer service hotline +63 9166686308 or email inquiry@ninjamade.ph

Q. How do we know if your cleaners are safe and healthy?

A. All our Ninjas are required to go for a thorough Medical Examination to make sure that they are fit to work.

Q. How do we know if your cleaners can be trusted?

A. All our Ninjas go through extensive screening and character check to give our clients the security and peace of mind. Our Ninjas are also required to submit legal clearances and government issued IDs prior to hiring.

Q. Do you send Male or Female cleaners?

A. Ninja Made does not believe in stereotypes. We provide equal opportunities to hardworking individuals to help empower them.

Q. How many cleaners do you send?

A. Studio/1 BR – 1 Ninja, 2BR – 1 Ninja, 3-4BR – 3 Ninjas

Q. What is a Warrior, a Chunin and a Jōnin?

A. We call our entry level cleaners Warriors or Shinobi’s, while Chunins are our Supervisors and Jōnins our Managers.

Q. How can we make sure the cleaner you sent is from Ninja Made?

A. You will receive a message or email indicating the Warrior / Cleaner’s name.

Q. How can we make sure our booking is confirmed?

A. You will receive a confirmation message from Ninja Made through email.

Q. How can we make sure of the cleaning quality?

A. Our Ninjas went through rigorous training to make sure they are equipped in providing 5 Star Hotel Quality Standard of cleaning and safety.

Q. Is the price applicable for the entire home?

A. Price depends on the area. The breakdown can be found on the Ninja Guide page.

Q. Do you provide the cleaning materials?

A. Yes.

Q. What kind of cleaning solution do you use?

A. Ninja Made believes that every individual has a social responsibility to preserve our planet, this is why we use Eco-friendly products to help contribute in protecting our environment.

Q. Do you provide the cleaning solution?

A. Yes.

Q. Can my reservation/bookings be canceled or rescheduled?

A. Yes. You may cancel/reschedule a reservation or booking free of charge up to 3 days before your chosen schedule. Otherwise, a Cancellation Fee of 20% will be charged then the 80% will be refunded through Paypal or Cash Deposits.

Q. What are my payment options?

A. 1) Cash Payment
     2) Bank Deposit
     3) Pay using your credit card through PayPal. For this, you will have to create a separate Paypal Account.

Q. What is PayPal?

A. PayPal is an online payment service that allows individuals and businesses to transfer funds electronically.

Q. Can I trust PayPal?

A. PayPal is one of the biggest online payment portal used in many first world countries. They have reliable system in place to help secure your financial details and ensure your money and information stays. Plus, your financial information is never shared.